Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ]

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Contactual: Your Virtual Call Center Software Solution – [ZZZPtitleZZZ].

Engagement is difficult enough to achieve in an environment where employees are physically close together…as the new world of work continues to take shape there is a significant trend towards “virtual employees” and the need for engagement is equally important.

Cynthia Phillips, VP of Marketing and Corporate Communication at Alpine Access, is on the mark with her suggestions and ideas.  3 key points for engaging the virtual:

  • Create a sense of community
  • Provide real time support
  • Empower employees  and provide flexibility
The engagement of virtual or “at home” employees is critical and as the sector increases in numbers having engagement processes in place will make or break a companies ability to recruit and perform.
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